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Bilingual (Chinese/English) Customer Support Representative

Research Square is a network of academics and professionals dedicated to helping international researchers publish their findings. We provide solutions for researchers that include manuscript services to improve the quality of their research papers and tools to facilitate intellectual discovery.

We are growing quickly and would like to hire a full-time bilingual Customer Support Representative (CSR) to provide customer service and handle internal translation requests. In addition to English, you must be fluent in Chinese.

As a customer support representative of Research Square, you will be able to work from home with bi-weekly team meetings held remotely via videoconference or in person at our office in downtown Durham. All customer correspondence will be via email, phone, chat, and our online system. This is not a call center environment.

SKILLS & REQUIREMENTS

  • Excellent customer service skills including bilingual communication skills
  • Able to work independently and manage your time
  • Able to handle a high volume of customer emails and online chats
  • Able to work occasional weekend or holiday hours

SUCCESS CRITERIA

  • Demonstrates Research Square’s core values
  • Meets team-specific quality standards and volume targets
  • Tech savvy and enjoys troubleshooting customers’ problems
  • Communicates clearly and tactfully at all times

APPLICATION INSTRUCTIONS

To be considered for this position, please fill out an application and submit your resume along with a cover letter written in both English and Chinese. You will not be considered for this position if you do not submit a writing sample in two languages. 

WHO WE ARE

We are a rapidly growing company based in Durham, NC, and our 210+ full-time employees are committed to making a difference in the world of research discovery, communication, and publication. We take our work to improve the lives of researchers very seriously, and we also believe in having fun doing so! Our work environment is casual and extremely flexible. We have a results-focused workplace: many enjoy coming into our open office environment, and those who choose to work from home attend any required meetings via chat rooms and videoconferencing. The Research Square work environment is stimulating and dynamic, and the CSRs are a hardworking and fun team to be a part of.

BENEFITS

https://www.researchsquare.com/careers/our-benefits

RECENT COMPANY AWARDS

Inc. 5000 (2012, 2013, 2014, 2015)
Fast 50 (2013, 2014)
Inc. Hire Power (2013)
Build 100 (2013)   
Sloan Award for Workplace Flexibility (2011, 2012, 2013)   
When Work Works Award (2014, 2016, 2017)   
NC Parenting Magazine’s Family Friendly 50 (2013, 2014)

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